Accessibility

What we aim for

This site is built to meet WCAG 2.1 Level AA, the international benchmark for web accessibility. That is a floor rather than an ambition, and we would rather state it plainly than put a badge in the footer.

It matters more here than on most sites. Many of the people who come to us are ill, in pain, on medication, using a phone one-handed in a hospital corridor, or have a disability arising from the very injury they are asking us about. A form they cannot fill in is a claim they cannot make.

What that means in practice

The whole site works with a keyboard alone. Every form field has a label that a screen reader reads out. Errors are announced, listed at the top of the form, and each one links to the field it is about.

Nothing depends on being able to distinguish colours. Text contrast throughout is above the required ratio, and in most places well above it.

The site works with JavaScript switched off, and with images blocked. If you have asked your operating system to reduce motion, nothing here moves.

Every page can be read at 200% zoom, and on a screen 320 pixels wide, without anything overlapping or scrolling sideways.

There is no timed content, nothing that flashes, no autoplaying audio or video, and no pop-up that interrupts you.

What we know is not perfect

We would rather tell you than let you find out. Two things we are aware of:

The form is long. It is long because a law firm needs the answers, but that does not make it pleasant to complete with a screen reader, and we are working on shortening it.

Some photographs are decorative and carry short alternative text that describes the subject rather than the image in detail. If a picture is conveying something you cannot get from the words around it, tell us — that would be a mistake on our part.

If something does not work

Telephone the number at the top of this page and say that something on the site is not working for you. You will reach a person, and you do not need to know or explain the technical reason.

You can also do everything on this site by telephone instead. Nobody has to use the form. If it is easier to tell us what happened out loud, do that — it is not a lesser route and it is not slower.

If you tell us about a problem we will fix it, and we will tell you when it is fixed.